Privacy Policy

Last updated: October 3, 2025

Introduction

Ipothecary ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ipothecary.com and use our services. Please read this privacy policy carefully.

Information We Collect

Personal Information

We may collect personal information that you provide to us, including:

  • Name and contact information (email, phone, address)
  • Account credentials (username and password)
  • Payment and billing information
  • Prescription information and medical history
  • Communication preferences

Health Information

As a healthcare provider, we collect protected health information (PHI) necessary to provide our services, including prescriptions, diagnoses, and treatment information. This information is protected under HIPAA regulations.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device:

  • IP address and browser type
  • Operating system and device information
  • Pages visited and time spent on pages
  • Referring website and search terms

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your orders and account
  • Provide customer support
  • Verify prescriptions and medical information
  • Process payments and prevent fraud
  • Improve our website and services
  • Send marketing communications (with your consent)
  • Comply with legal obligations

Information Sharing and Disclosure

We may share your information with:

  • Healthcare providers who prescribe your medications
  • Pharmacy partners who compound and dispense medications
  • Payment processors and shipping carriers
  • Service providers who assist our operations
  • Law enforcement when required by law

We do not sell your personal information to third parties. Health information is shared only as permitted by HIPAA and with your authorization.

Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

  • SSL encryption for data transmission
  • Secure servers and databases
  • Access controls and authentication
  • Regular security assessments
  • Employee training on data protection

Your Rights and Choices

You have the right to:

  • Access and review your personal information
  • Request corrections to your information
  • Request deletion of your information (subject to legal requirements)
  • Opt-out of marketing communications
  • Restrict processing of your information
  • Request a copy of your health information (HIPAA right)

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children without parental consent.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Ipothecary Privacy Officer

Email: privacy@ipothecary.com

Phone: 1-800-EYE-CARE

Address: 123 Vision Boulevard, Suite 100, San Francisco, CA 94105